Big Head Web Host Terms of Agreement

Last updated on 10/18/2016

1.0  Services

Welcome to Big Head Web Hosting (“Big Head”). Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of Big Head Web Hosting’s credit approval requirements, Big Head Web Hosting agrees to provide website hosting and website security services as described in the hosting order and at the fees stated.

Big Head will not host websites with this type of content:

  1. Adult:  involving nudity in a sexual context or adult themes
  2. Copyrighted Content:  music, movies or games that you do not own the rights to
  3. Spam/SEO:  a site whose sole purpose is to gain Google ranking, Facebook “likes”, etc
  4. Phishing:  a site meant to trick users into providing their username and password
  5. Illegal Content:  content which may be illegal in the United States
  6. Scams:  get rich quick, pyramid/MLM, or other dubious schemes
  7. Injurious Experience:  sites using the “Custom HTML” element that provide a horrible user experience, such as extreme flashing banners, excessive animated movement, or content that could provoke seizures in unsuspecting visitors

2.0  Term

The initial service term of the Agreement shall begin on the date that Big Head Web Hosting generates an e-mail message to Customer announcing the activation of the Customer’s account (the “Service Commencement Date”) and shall continue for the number of months stated in the Order (the “Initial Term”). Upon expiration of the Initial Term, this Agreement shall automatically renew for the same length as the Initial Term (each a “Renewal Term”) unless Big Head Web Hosting or Customer provides the other with termination notice within 7 days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the “Term.”

3.0  Payments

3.01  Recurring Fees

Renewal notices are emailed at least thirty (30) days before the actual renew date in your account. If you have a credit card on file your card will automatically be charged on the day your renewal notice is sent. (ie. Your renew date is May 22nd, your invoice will be sent on April 22nd and your card on file will be charged by May 22nd). Service will be made inactive on accounts that are not paid by the due date at 12 PM EST. All orders made with a credit card are expected to work on the monthly renewal date each month. Any accounts made inactive for non-payment may be subject to a $10.00 late payment fee.

In the event you fail to pay your invoice beyond 15 days past the due date, we reserve the right to terminate your service.

3.02   Credit/Debit Card

When an order is placed with a credit/debit card, your card will automatically be charged every due date. For security purposes your address on file with us must match the address of your credit/debit card. If this address does not match, our payment gateway will not accept the transaction. If you have a credit card on file and the transaction is declined due to the address, this transaction might show up as a pending charge but will not be processed through.

Big Head Web Host is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.  We conduct regular vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model. We attest to our PCI compliance annually.

See Privacy Policy for more information.

3.03   Non-Recurring Fees

All customers exceeding their bandwidth allowance will be sent invoices due upon receipt each month. All customers are responsible for monitoring transfer or bandwidth usage each month. Bandwidth overages are charged at $1.00 per each GB used over the allowed limit of the package. Customers have the option before their bandwidth billing cycle ends to upgrade per our a la carte upgrade option. Once your plan is upgraded you cannot request a downgrade of the same plan for at least one month.

4.0   Cancellation and Early Termination

4.01   Hosting, Security, Domain Services

Customer acknowledges that the Hosting, Security, and Domain services purchased are based on Customer’s agreement to pay the fee(s) for the entire Initial Term, or Renewal Term, as applicable. In the event Big Head Web Hosting terminates the Agreement for Customer’s breach of the Agreement, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement. Customer also acknowledges that a minimum of 7 days cancellation notice or downgrade of current package prior to the following renewal term must be given in writing to Big Head Web Hosting, or the Customer will be responsible for full payment of the following term.

Cancellation may be requested with login to the Big Head Hosting Dashboard and submitting a Support Ticket or by going to our website at bigheadwebhost.com and submitting a Support Ticket.

4.02   Website Software Subscriptions

Customer acknowledges that the services purchased for annual software subscriptions renewals and installation (such as, but not limited to: USPS, FedX and/or UPS shipping software calculation, Product Add-ons software, Merchant Integration software, Dynamic Pricing software, etc.) will be renewed and installed on the site on the invoice due date (renewal term). Customer also acknowledges that a minimum of 7 days cancellation notice or downgrade of current package prior to the software subscription renewal term must be given in writing to Big Head Web Hosting, or the Customer will be responsible for full payment of the following term.

Cancellation may be requested with login to the Big Head Hosting Dashboard and submitting a Support Ticket or by going to our website at bigheadwebhost.com and submitting a Support Ticket.

5.0   Service Uptime Guarantee

We offer a Service uptime guarantee of 99.9% (“Service Uptime Guarantee”) of available time per month. If we fail to maintain this Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The Service Uptime Guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you from custom scripting, coding or the installation of third-party applications; (3) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.

6.0   Customer Responsibilities

6.01   Justification

You acknowledge and agree that we shall have the right to seek justification in connection with your use of the Services, specifically your purchase of IP addresses, and you shall be obligated to provide any and all information reasonably sought by us pursuant to such justification. In connection with such purchase, you acknowledge and agree that your name and justification may be disclosed to certain registries including, but not limited to, the American Registry of Internet Numbers, in accordance with policies promulgated by any and all such registries and such information may be displayed publicly on the Whois database.

6.02   Abusive Activities

You acknowledge and agree that you may not use our servers and your website as a source, intermediary, reply to address, or destination address for mail bombs, Internet packet flooding, packet corruption, denial of service, or other abusive activities. Server hacking or other perpetration of security breaches is prohibited and we reserve the right to remove sites containing information about hacking or links to such information. Use of your website as an anonymous gateway is prohibited. We prohibit the use of software or scripts run on our servers that cause the server to load beyond a reasonable level, as determined by us. You agree that we reserve the right to remove your website temporarily or permanently from our servers if you are in violation of this Agreement and/or there are activities that threaten the stability of our network. You acknowledge and agree that all websites associated with your hosting account may be removed if one website is in violation of this Agreement.  In addition to the forbidden services listed under 1.0 Services, you agree not to engage in unacceptable use of the Services, which includes, without limitation, use of the Services to: (1) disseminate or transmit any material that, to a reasonable person may be grossly offensive, vulgar or malicious; (2) attempt to mislead any person as to the identity, source or origin of any communication; (3) interfere, disrupt or attempt to gain unauthorized access to any computer system, server, network or account for which you do not have authorization to access or at a level exceeding your authorization; (4) engage in any other activity deemed by us to be in conflict with the spirit or intent of this Agreement or any of our policies; or (5) use your server as an “open relay” or for similar purposes.

We prohibit the running of a public recursive DNS service on any of our servers. All recursive DNS servers must be secured to allow only internal network access or a limited set of IP addresses. We actively scan for the presence of public DNS services and reserve the right to remove any servers from the network that violate this restriction.

6.03   Storage and Security

You shall be solely responsible for undertaking measures to: (1) prevent any loss or damage to your website or server content; (2) maintain independent archival and backup copies of your website or server content; and (3) ensure the security, confidentiality and integrity of all your website or server content transmitted through or stored on our servers.

Any archival or backup copies of your website or server content must be maintained and stored independently, and may not be stored on your hosting account. You acknowledge and agree that we have the right to remove any archival storage files detected on your server or account in violation of this policy.

Our servers are not intended to be an archive or file/data storage system and we shall have no liability to you or any other person for loss, damage or destruction of any of your content. The Services are not intended to provide a PCI (Payment Card Industry) or HIPAA (Health Insurance Portability and Accountability Act) compliant environment and therefore should not be used or considered as one. You shall not use the Service in any way, in our sole discretion, that shall impair the functioning or operation of our services or equipment. Specifically by way of example and not as a limitation, you shall not use the Services as: (1) a repository or instrument for placing or storing archived files, including archival or backup copies of your website or server content; and/or (2) placing or storing material that can be downloaded through other websites. You acknowledge and agree that we have the right to carry out a forensic examination in the event of a compromise to your server or account.

6.04   Website/Server Content

You shall be solely responsible for providing, updating, uploading and maintaining your website or server and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through your website or server including, but not limited to, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, email or other messages, meta tags, domain names, software and text. You acknowledge and agree that in the course of providing you with technical assistance, it may be necessary for our support staff to modify, alter or remove the content of your hosted product. Your website or server content shall also include any registered domain names provided by you or registered on behalf of you in connection with the Services.

6.05   Hacking / Malware Injections

You shall be solely responsible for maintaining your website against hackers entry with measures such as, but not limited to:  1.  Having up-to-date software installed on your website at all times; 2. Using strong pass codes credentials for logins.  We actively scan our servers for possible hacker intrusions within hosted websites.  You agree that if your website is suspected to have malware injections of any type implanted in its code or software that we reserve the right to remove your website temporarily or permanently from our servers until the website has been thoroughly cleansed of the malware by a professional recovery expert.

7.0   Indemnification

Customer agrees to indemnify and hold harmless Big Head Web Hosting, Big Head Web Hosting’s affiliates and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or any person using Customer’s log on information, regardless of whether such person has been authorized to use the services by Customer.

8.0   Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

  1. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
  2. WE NOT RESPONSIBLE FOR ANY DAMAGE, LOSS OF DATA, CUSTOMER INFORMATION OR VENDOR DATA, REVENUE, OR OTHER HARM TO BUSINESS ARISING OUT OF DELAYS, MISDELIVERY OR NONDELIVERY OF INFORMATION, RESTRICTION OR LOSS OF ACCESS, BUGS OR OTHER ERRORS, RESTRICTION OR LOSS OF ACCESS BY HACKERS, UNAUTHORIZED USE DUE TO YOUR SHARING OF ACCESS TO THE SERVICE, OR OTHER INTERACTION WITH THE SERVICE. YOU ARE RESPONSIBLE FOR MAINTAINING AND BACKING-UP YOUR DATA AND INFORMATION THAT MAY RESIDE ON THE SERVICE. BIG HEAD DOES NOT WARRANT THAT (i) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

9.0   Limitation of Liability

WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF BIG HEAD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO FOR THE PAST THREE MONTHS OF THE SERVICE IN QUESTION.

10.0   Suspension/Termination

10.01   Suspension of Service

Customer agrees that Big Head Web Hosting, may suspend services to Customer without notice and without liability if: (i) Big Head Web Hosting, reasonably believes that the services are being used in violation of the Terms of Agreement; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the Terms of Agreement; (iii) Big Head Web Hosting, reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv) as requested by a law enforcement or regulatory agency. Customer shall pay Big Head Web Hosting ‘s reasonable reinstatement fee if service is re-instituted following a suspension of service under this subsection.

10.02   Termination

The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if Big Head Web Hosting, fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer’s written notice describing the failure in reasonable detail.

11.0   Hosting Resource Usage & Provisions

Big Head Web Hosting Customers may not initiate the following (below).  If any customer does, Big Head Web Hosting may terminate the account with no refund. Depending on the situation there may or may not be warnings sent:

  • Use 25% or more of system CPU resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
  • Use of any kind of distributed computing software, including but not limited to SETI@home, Node Zero and Folding@home
  • Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed (applies to shared/reseller hosting only).
  • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons (applies to shared/reseller hosting only).
  • Run any software that interfaces with an IRC (Internet Relay Chat) network.
  • Run any file sharing, bit torrent or other P2P network services, client or server software.
  • Run any gaming servers such as counter-strike, half-life, battlefield 1492, etc.

11.01   Storage and Plan Limits

All Web Hosting and WordPress Hosting plans, including the unlimited plans, are subject to a limit of no more than 250,000 inodes per account. The plans are also limited to no more than 1,000 tables per database and no more than one gigabyte of storage per database. Any account or database that exceeds these limits may be issued a network violation warning and will be required to reduce the number of inodes, files and folders, tables or gigabytes (as the case may be), or may be temporarily or permanently suspended, in our sole discretion.  All hosting plans are subject to the following limitations: no more than a) 25% of one CPU core; b) 512MB of RAM; c) 100 website connections; d) 100 active processes; e) 1 MB/s disk IO.  In the event these limitations are exceeded, your site may slow down or not be served until more resources are added.  More resources may be added for additional fees.

WordPress Hosting may only be used to host a WordPress website.  Only a single WordPress installation is allowed per website.  Any WordPress hosting account found to be hosting a non-WordPress website may be issued a network violation warning and will be required to remove the non-WordPress website, or may be temporarily or permanently suspended, in our sole discretion.  Additionally, you may be required to purchase an appropriate hosting plan in order to host the non-WordPress site should you wish to continue hosting the non-WordPress site on our network.

11.02   Website/Server Content

Your website may not include any of the following content: (1) image hosting scripts that allow an anonymous user to upload an image for display on another website (similar to Photobucket or Tinypic); (2) banner ad services for display on other websites or devices (commercial banner ad rotation); (3) file dump/mirror scripts that allow an anonymous user to upload a file for other to download (similar to rapidshare); (4) commercial audio streaming (more than one or two streams); (5) push button mail scripts that allow the user to specify recipient email addresses; (6) anonymous or bulk SMS gateways; (7) backups of content from another computer or website; (8) Bittorrent trackers; or (9) any script that causes a degradation in the performance of our server or network environment.

11.03   Unlimited Disk Space/Bandwidth/Website Plans

Web Hosting and WordPress Hosting plans are designed to host most personal, small business and organization websites, and thus we offer unlimited bandwidth and some plans offer unlimited disk space and websites. This means that we do not set a limit on the amount of bandwidth, websites or disk space you may use in the operation of your website, provided it complies with this Agreement. In the event the bandwidth, number of websites or disk space usage of your website presents a risk to the stability, performance or uptime of our servers, data storage, networking or other infrastructure, you may be required to upgrade to a VPS or Dedicated Server, or we may take action to restrict the resources your website is utilizing.

12.0   FTP Back-Up

We offer an FTP Backup option for an extra fee. You acknowledge and agree that purchasing FTP Backup may require additional down time to install and maintain. You further acknowledge and agree that in utilizing the FTP Backup option, you shall be subject to a maximum disk space and bandwidth usage according to the plan you purchase. Subject to the terms and conditions of this Agreement, we shall use commercially reasonable efforts to provide FTP Backup services on a twenty-four (24) hours per day, seven (7) days per week basis throughout the term of this Agreement. You acknowledge and agree that from time-to-time the FTP Backup services may be inaccessible or inoperable for any reason, including, without limitation: (1) equipment malfunctions; (2) periodic maintenance procedures or repairs that we may undertake from time to time; or (3) causes beyond our control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures.

13.0   Domains

Big Head Web Hosting is not a domain registrar, we are a reseller for Enom. Big Head Web Hosting customers who purchase a domain or transfer a domain to us are bound by the terms and conditions set forth by Enom. You can only purchase a domain from Big Head Web Hosting or transfer a domain to Big Head Web Hosting at the time of purchasing a hosting package. You have the option to add privacy protection to your domain at an additional cost annually. You will receive notice from Big Head Web Hosting 45 days prior to your domain expiration date. If you do not renew your domain by the expiration date you run the risk of loosing your domain. If you choose to cancel your hosting plan with Big Head Web Hosting or fail to pay your renewal. we will not be renewing your domain past the cancellation date of your hosting plan. We are not responsible for domains that expire if you no longer have an active hosting plan.

14.0   Requests for Customer Information

Customer agrees that Big Head Web Hosting may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that Big Head Web Hosting believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.

15.0   Back Up Copy

As good practice, Customer agrees to maintain a current copy of all content hosted by Big Head Web Hosting nothwithstanding any agreement by Big Head Web Hosting to provide back up services.

16.0   Changes to Big Head Web Hosting’s Network

Upgrades and other changes in Big Head Web Hosting’s network, including but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications. Big Head Web Hosting reserves the right to change its network in its commercially reasonable discretion, and Big Head Web Hosting shall not be liable for any resulting harm to Customer.

17.0   Notices

Notices to Big Head Web Hosting under the Agreement may be submitted in a Support Ticket submitted via your Hosting dashboard: http://www.bigheadwebhost.com/clients/clientarea.php

Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer must update their contact information current and may change his, her or its notice address with login to the Big Head Hosting Dashboard and submitting a Support Ticket.

18.0   Force Majeure

Big Head Web Hosting shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Big Head Web Hosting’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

19.0   Governing Law/Disputes

The Agreement shall be governed by the laws of the State of North Carolina, exclusive of its choice of law principles, and the laws of the United States of America, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THE AGREEMENT SHALL BE THE STATE AND FEDERAL COURTS IN MECKLENBURG COUNTY.  BIG HEAD WEB HOSTING AND EACH PARTY AGREES NOT TO DISPUTE SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO.

20.0  Miscellaneous

Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party’s name or trade mark without the other party’s prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer’s purchase order or other business forms are not binding on Big Head Web Hosting unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without Big Head Web Hosting’s prior written consent. Big Head Web Hosting’s approval for assignment is contingent on the assignee meeting Big Head Web Hosting’s credit approval criteria. Big Head Web Hosting may assign the Agreement in whole or in part.

This Agreement with the Order constitutes the complete and exclusive agreement between the parties regarding its subject matter and supercedes and replace any prior understanding or communication, written or oral.

21.0   Changes to this Agreement

Big Head may occasionally update this Terms of Agreement to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of new or revised information.

22.0   Contact Information

Big Head welcomes your questions or comments regarding this Terms of Agreement. If you believe that Big Head has not adhered to this statement, please contact us here:

Big Head Web Hosting

P.O. Box 24713
Knoxville, TN  37933   USA

eMail Us
p.  844.733.4630