{"id":104,"date":"2016-08-02T15:57:08","date_gmt":"2016-08-02T19:57:08","guid":{"rendered":"https:\/\/bigheadwebhost.com\/?page_id=104"},"modified":"2022-01-24T16:40:21","modified_gmt":"2022-01-24T21:40:21","slug":"support-ticket","status":"publish","type":"page","link":"https:\/\/bigheadwebhost.com\/support-ticket\/","title":{"rendered":"Hosting Support Ticket"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-246 alignleft\" src=\"https:\/\/bigheadwebhost.com\/wp-content\/uploads\/2sos-recovery.png\" alt=\"\" width=\"273\" height=\"204\" srcset=\"https:\/\/bigheadwebhost.com\/wp-content\/uploads\/2sos-recovery.png 512w, https:\/\/bigheadwebhost.com\/wp-content\/uploads\/2sos-recovery-300x224.png 300w\" sizes=\"(max-width: 273px) 100vw, 273px\" \/><\/p>\n<h1><\/h1>\n<h1><span style=\"color: #ff6600;\">SUBMIT SUPPORT TICKET<\/span><\/h1>\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var 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gform_body'><ul id='gform_fields_17' class='gform_fields top_label form_sublabel_below description_below'><li id=\"field_17_24\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_24\" ><h2 class=\"gsection_title\"><\/h2><\/li><li id=\"field_17_46\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_46\" ><label class='gfield_label gform-field-label' for='input_17_46'>Website URL<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_46' id='input_17_46' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_17_13\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_13\" ><label class='gfield_label gform-field-label' for='input_17_13'>Your Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_13' id='input_17_13' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_17_8\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_8\" ><label class='gfield_label gform-field-label' for='input_17_8'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_8' id='input_17_8' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_17_47\" class=\"gfield gfield--type-email field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_47\" ><label class='gfield_label gform-field-label' for='input_17_47'>Alternate eMail not associated with Domain (EX.  @gmail)<\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_47' id='input_17_47' type='email' value='' class='large'     aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_17_48\" class=\"gfield gfield--type-phone field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_48\" ><label class='gfield_label gform-field-label' for='input_17_48'>Phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_48' id='input_17_48' type='tel' value='' class='medium'    aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_17_38\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_38\" ><label class='gfield_label gform-field-label' for='input_17_38'>Subject of Hosting Ticket<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_38' id='input_17_38' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='SELECT' >SELECT<\/option><option value='Website is Down' >Website is Down<\/option><option value='Website Has Been Hacked' >Website Has Been Hacked<\/option><option value='eMail Problems' >eMail Problems<\/option><option value='Payments \/ Invoices' >Payments \/ Invoices<\/option><option value='Other' >Other<\/option><\/select><\/div><\/li><li id=\"field_17_50\" class=\"gfield gfield--type-select field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_50\" ><label class='gfield_label gform-field-label' for='input_17_50'>Level of Urgency<\/label><div class='ginput_container ginput_container_select'><select name='input_50' id='input_17_50' class='medium gfield_select'     aria-invalid=\"false\" ><option value='SELECT' >SELECT<\/option><option value='Low' >Low<\/option><option value='Medium' >Medium<\/option><option value='High' >High<\/option><option value='Urgent' >Urgent<\/option><\/select><\/div><\/li><li id=\"field_17_43\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_43\" ><h2 class=\"gsection_title\"><\/h2><\/li><li id=\"field_17_18\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_18\" ><label class='gfield_label gform-field-label' for='input_17_18'>Please Describe Your Problem<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_18' id='input_17_18' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_17_44\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_44\" ><h2 class=\"gsection_title\"><\/h2><\/li><li id=\"field_17_9\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_9\" ><h2 class=\"gsection_title\">Thank you.  We appreciate your Business and will be in touch soon.<\/h2><\/li><li id=\"field_17_51\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_51\" >&nbsp; \n&nbsp; \n<\/li><li id=\"field_17_52\" class=\"gfield gfield--type-captcha field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_52\" ><label class='gfield_label gform-field-label' for='input_17_52'>CAPTCHA<\/label><div id='input_17_52' class='ginput_container ginput_recaptcha' data-sitekey='6LdCqKQUAAAAAON6ToarS8WB-46zYkxmkUVKOw1Q'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/li><li id=\"field_17_53\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_17_53\" ><label class='gfield_label gform-field-label' for='input_17_53'>Name<\/label><div class='ginput_container'><input name='input_53' id='input_17_53' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_17_53'>This field is for validation purposes and should be left unchanged.<\/div><\/li><\/ul><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_17' class='gform_button button' value='Submit Ticket'  onclick='if(window[\"gf_submitting_17\"]){return false;}  if( !jQuery(\"#gform_17\")[0].checkValidity || jQuery(\"#gform_17\")[0].checkValidity()){window[\"gf_submitting_17\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_17\"]){return false;} if( !jQuery(\"#gform_17\")[0].checkValidity || jQuery(\"#gform_17\")[0].checkValidity()){window[\"gf_submitting_17\"]=true;}  jQuery(\"#gform_17\").trigger(\"submit\",[true]); }' \/> \n            <input type='hidden' class='gform_hidden' name='is_submit_17' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='17' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_17' value='WyJbXSIsImVjMWNiMmQ0N2RlNjFmZmE0MmVhNThhZjRmMjM1MDhlIl0=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_17' id='gform_target_page_number_17' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_17' id='gform_source_page_number_17' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <label class=\"apbct_special_field\" id=\"apbct_label_id37335\" for=\"apbct__email_id__gravity_form_37335\">37335<\/label><input \n        id=\"apbct__email_id__gravity_form_37335\" \n        class=\"apbct_special_field apbct__email_id__gravity_form\"\n        autocomplete=\"off\" \n        name=\"apbct__email_id__gravity_form_37335\"  \n        type=\"text\" \n        value=\"37335\" \n        size=\"30\" \n        apbct_event_id=\"37335\"\n        maxlength=\"200\" \n    \/><input \n        id=\"apbct_event_id\"\n        class=\"apbct_special_field\"\n        name=\"apbct_event_id\"\n        type=\"hidden\" \n        value=\"37335\" \n            \/><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"181\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n                        <\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 17, 'https:\/\/bigheadwebhost.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_17').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_17');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_17').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! 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