{"id":2339,"date":"2021-04-09T10:47:39","date_gmt":"2021-04-09T14:47:39","guid":{"rendered":"https:\/\/bigheadwebhost.com\/?p=2339"},"modified":"2021-10-26T21:02:13","modified_gmt":"2021-10-27T01:02:13","slug":"transactional-email-solutions","status":"publish","type":"post","link":"https:\/\/bigheadwebhost.com\/2021\/04\/transactional-email-solutions\/","title":{"rendered":"Email Solutions to Receive Website Forms"},"content":{"rendered":"

Many are asking why their website form submissions and notification emails — known as “transactional emails” — are not being received.\u00a0 Transactional emails might include a contact form seeking more information about your services, a payment notification, or an interested prospect requesting to sign up for your newsletter.<\/p>\n

As your web hosting company, Big Head is continually working to ensure your web services are seamless, reliable and meet your needs in every way. Like all hosting companies, we fight a constant battle to protect your website against hackers who want to steal your data and generally disrupt your smooth operation. The issue with not receiving transactional emails is not unique to Big Head. All hosting companies are experiencing the same level of interference — with accompanying user frustration — caused mostly by hackers whose activities require that we remain vigilant to keep your website secure.<\/p>\n

We realize that most people are not web experts and are not familiar with the inner workings of coding and web security. That’s part of the service we offer — helping you to go about your daily business with complete peace of mind that your website is secure and protected.<\/p>\n

As part of reviewing and diagnosing the problem with transactional emails, the first place we look is the\u00a0server to make sure there are no issues preventing emails from being sent out. Our testing has shown that the servers are indeed sending out emails as expected, leaving email deliverability as an issue with the email provider. <\/span>As email providers are becoming increasingly strict with potential spam and constantly changing their email rules and algorithms, this is not at all surprising.<\/p>\n

It is important to recognize that servers send transactional emails “on behalf of” your designated email address not “from” your address as with normal emails.\u00a0 Hosting servers do not have a built-in ability to actually log into your email account and send the email from the account itself.\u00a0 Spammers have taken advantage of this, forcing most email providers to tighten their security to block these types of emails.<\/p>\n

We have two solutions for you:<\/p>\n

1. EASY WORDPRESS SMTP SOFTWARE PLUGIN<\/h2>\n

We have installed a plugin on your website to assist with transactional email concerns. The addition of this plugin solution usually corrects 99% of the delivery issues as it allows you to enter the email credentials for the “From” email address — the valid address supplied by your email provider. This forces the system to use the credentials to send the email from the actual email address.<\/p>\n

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The Easy WP SMTP plugin should be installed and activated on your website already. We have already added it to your site. To verify, find the settings located in your website’s wp-admin panel under Settings -> Easy WP SMTP. Here you MUST add the email address login credentials that will allow the website to connect to your email account and send the transactional emails through your account instead of originating from the server.<\/p>\n

If you do not see the settings page for this plugin, you can easily add the plugin by logging in as an Admin user, going to the Plugins -> Install New PLUGIN and typing Easy WP SMTP into the search box. Once found, click Install and then Activate.<\/p>\n

If you prefer,\u00a0<\/em><\/span>send us the following settings for your email address, and we can complete the setup for you<\/a><\/strong>:<\/p>\n